Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible.

Processing Time

All orders are processed within 1–5 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing times may be slightly delayed. We appreciate your patience and understanding.

Shipping Time

Estimated delivery times:

  • United States: 7–15 Business Days

  • Canada: 8–18 Business Days

  • United Kingdom: 7–15 Business Days

  • Australia: 8–18 Business Days

  • Europe: 8–20 Business Days

  • Rest of the World: 10–25 Business Days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other factors beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.

From time to time, we may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. Tracking information may take 24–72 hours to update.

Customs, Duties & Taxes

International customers may be responsible for customs duties, import taxes, or other fees imposed by their local government. These charges are not included in our product prices or shipping fees.

Incorrect Address

Customers are responsible for providing accurate shipping information. If an incorrect address is provided, please contact us as soon as possible. We cannot guarantee changes once an order has been processed.

Lost or Delayed Packages

We are not responsible for shipping delays caused by carriers, customs, weather conditions, or other unforeseen circumstances. However, if your package is significantly delayed or appears lost, please contact our support team and we will do our best to assist you.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Email: contact@pawlano.com

We are happy to help and will respond as soon as possible.

"Delivering premium products for pets and the people who love them." 🐾